Experience

Software Engineer

Full Stack Developer

Company: IBAB, Bengaluru

Duration: March 2024 – December 2024 (10 Months)

Developed full-stack applications for academic institutions, streamlining attendance tracking and recruitment workflows.

ReactJS NodeJS MySQL GitHub VS Code

📌 Project 1 — QR-Based Attendance Management System

  • Designed and built a fully custom full-stack 3-tier architecture system.
  • Implemented QR code scanning for students with real-time data flow.
  • Created REST APIs in Node.js for attendance logs, history, and dashboards.
  • Integrated MySQL for structured storage with optimized joins and indexing.
  • Developed dynamic faculty dashboards with real-time updates.
  • Debugged data sync issues, ensuring accurate attendance logging.
  • Followed Agile development for incremental features and updates.
  • Applied OOP concepts:
    • Inheritance: Reused API logic efficiently.
    • Polymorphism: Custom responses for student/faculty roles.

📌 Project 2 — Faculty Recruitment Application

  • Developed a full-stack hiring portal using React + Node.js + MySQL.
  • Managed role-based dashboards for admin, reviewers, and applicants.
  • Handled application forms, reviews, approvals, and secure login.
  • Optimized backend APIs for faster candidate data retrieval.
  • Participated in Agile sprint planning and feature releases.

💡 Soft Skills

  • Collaborated with faculty and students to gather requirements.
  • Communicated updates clearly in Agile sprint meetings.
  • Problem-solving during debugging and system optimization.
  • Time management to deliver multiple projects on schedule.

🛠 Methodologies

  • Agile / Scrum methodology: Sprint planning, stand-ups, iterative releases.
  • OOP Principles: Inheritance, Polymorphism, Abstraction.
  • REST API Design: For clean, modular backend development.

Achievements

  • Improved faculty dashboard performance by 40%.
  • Optimized backend queries and cut API response time by 30%.

Network Engineer

L1 Support

Company: NTT Data Inc., Bengaluru

Duration: August 2022 – October 2023 (1 Year 3 Months)

Provided L1 support for enterprise banking networks, ensuring minimal downtime and prompt issue resolution.

Xshell Cisco Meraki Cisco vManage ITSM Tools Excel

📌 Project 1 — HDFC Bank Network Operations Support

  • Logged into routers and devices using Xshell to troubleshoot issues.
  • Guided bank branches in restarting routers during outages.
  • Identified local failures and raised service provider tickets.
  • Documented outages and incidents in ITSM tools.
  • Followed escalation matrix to reach correct L2/L3 teams.
  • Assisted with root cause analysis for recurring network issues.

📌 Project 2 — MCN Operations (Meraki + vManage)

  • Checked device health and connectivity through Cisco vManage.
  • Used Meraki dashboard for monitoring and diagnosing outages.
  • Captured device logs and screenshots for documentation.
  • Escalated issues to L2 after primary analysis.
  • Created accurate tickets in ITSM with proper categorization.
  • Maintained continuous communication with teams for resolution.

💡 Soft Skills

  • Coordinated with bank branch staff to resolve connectivity issues.
  • Communicated incident updates effectively with L2/L3 teams.
  • Documented outages and troubleshooting steps clearly in ITSM.
  • Adapted quickly to network emergencies and prioritized tasks.

🛠 Methodologies

  • ITIL/ITSM workflow: Logging tickets, following escalation matrix.
  • Root Cause Analysis (RCA): Identifying recurring network issues.
  • Standard Operating Procedures (SOPs) for network troubleshooting.

Achievements

  • Resolved over 150+ network incidents.
  • Helped reduce downtime for high-priority banking clients.
  • Improved SLA compliance with quicker triage and escalation.